Our client is a global leader in the pharmaceutical industry located
in Cork, who are searching for a Spanish & English speaking medical
information product specialist to join their expanding team.
The Medical Information organization combines scientific knowledge and
communication expertise in order to organize and deliver relevant
medical communications that are meaningful and relevant to customers,
enhances patient care and advances the quality and transparency of
research.
Medical information provides answers to unsolicited medical requests
from customers. Answers are created based on professional and
scientific expertise, and serve as an essential link between our
client and customers (Health Care Providers or patients,
respectively). Careful listening to customer needs and adequately
responding to customer inquiries is associated with a positive
customer experience.
Regional Subject Matter Expert for Medical Information:
? Provide answers for specific, detailed requests related to his/her
therapeutic area (TA) in English and Spanish Language.
? Is accountable for planning, researching and writing
scientifically complex, high quality, balanced, scientifically based,
consistent and accurate medical information responses for use by
internal business partners to answer unsolicited external customer
questions and from internal business partners.
? Maintain broad knowledge of medical information resources; able to
easily access and expertly integrate data and information from various
sources and technologies to address customer needs across regions,
functions, and phases of drug development.
? Manage issues and crisis management to his/her TA.
? Is accountable for identifying new ways of doing business and/or
replicate best practices with regional/global application to promote
consistency and proactively communicates to facilitate widespread
adoption.
? Cooperate with key personnel to analyse metrics for applicable TA.
? Maintain and develop product and disease training for Medical
Information.
Support for European Medical Information:
? Enable requests to be answered in a timely manner with the lowest
cost and effort, through training and quality monitoring of responses
to support First Touch Point Resolution.
? Continuously monitor requests and awareness of products,
competitors and TA changes/issues in order to identify new topics
coming up from the markets, since this may require new/updated
standard answers, databases and trainings.
? Responsible for coordinating the development and review of medical
information responses with team members, manage expectations and
timelines effectively.
? Create enduring materials to maximize medical information
dissemination that has broad customer impact.
? Provide formal or informal coaching to others in the function,
across geographies, or other departments by sharing scientific
therapeutic expertise and medical information, give guidance, and
answer questions across regions, functions and phases of drug
development.
? Ensure appropriate resourcing for peer reviews and quality checks.
? Responsible for product training and processes to support Medical
Information in answering customer questions.
? Serve as resource to answer questions from Medical Information
related to strategy for launch.
? Responsible to provide support for the frontline in answering
customer questions according to the business continuity plan.
Relationship management:
? Responsible for supporting the implementation of the new
organizational structure in Europe.
? Support the operations on Alliances partnership when Medical
Information is involved.
? Build/manage relationships with colleagues in the centralized
European Medical Information organization.
? Foster interaction and teamwork with global counterparts and
across Medical to ensure successful regional launches and ensure
regional needs are incorporated into global work plans.
? Actively participate in the Business Unit TA organization for the
region.
? Acquire, develop and maintain extensive know-how related to
his/her specialist-matter subject.
? Keep up-to-date with competitor product knowledge and competitive
market position, global developments and changes related to his/her
subject matter.
? Expert knowledge of how to analyse and integrate data and
information from a broad range of resources and technologies to
address complex customer questions in a timely manner.
Additional
_RESPONSIBILITIES_ in case the affiliate delegates Responsible
Pharmacist duties: ?
* Responsible for the delegated Responsible Pharmacist duties on
Medinfo activities and local specificities of regulations are taken
into account: ?
* Responsible for compliance with the requirement for information on
products aligned with the ethical principles in the Public Health Code
and providing periodic reports to the Responsible Pharmacist and alert
him/her as needed.
BASIC QUALIFICATIONS:
* Pharmacist, physician or university degree in natural science, or
relevant equivalent business experience ?
* Native level of Spanish and fluent English
? Effective telephone communication and computer skills
? Strong medical writing skills required; able to translate complex
medical information and data into a succinct, technically correct,
readable document that customers are able to read and use to make
clinical decisions.
? Experience in applying the principles of Evidence Based Medicine
in searching, analysing and writing medical information.
? Experience with entering data into databases, performing medical
literature searches and evaluation of the medical literature
? Resource Management skills
? Flexibility in order to meet customer needs.
? Demonstrate problem solving and strategic thinking
? Use creative and innovative thinking, techniques and tools to
business advantage
? Advanced written and verbal skills
? Experience in using validated quality systems or databases
? Experience in product launch
? Ability to work across functional and geographical boundaries
? Ability to influence others without direct supervision
? A writing exercise is required as a part of the candidate
evaluation process.
Additional Qualification
_REQUIREMENTS_ in case the affiliate delegates Responsible Pharmacist
duties:
? Very good knowledge of the country national regulations
? Analytical and evaluation capacity
? Some experience in Medical Information preferred
We need : English (Good)
Type: Permanent
Payment:
Category: Others
